American Express has been a leader in using artificial intelligence and cognitive technologies for years. As a global financial services institution with a loyal customer base, keeping their customer’s accounts safe and secure has always been top priority. Being able to spot and stop fraud has been a priority at American Express for quite some time. In recent years, the use of artificial intelligence has helped the company really advance their fraud detection efforts.
Rajat Jain, Global Head for Identity and Authentication Strategy at American Express, was recently on the AI Today podcast. He shared how machine learning can be applied successfully to detect and catch fraud, how AI and machine learning are being used for the overall customer experience at American Express, and some surprising insights about AI adoption. He’s also sharing his insights at the upcoming Data