Tag: Indicator

Zendesk and Enterprise Strategy Group Report Shows Customer-centric Leadership Is the New Growth Indicator


Zendesk, Inc. (NYSE: ZEN) today released new research in partnership with Enterprise Strategy Group (ESG) that shows how companies investing in customer experience (CX) are reaping the benefits. The global study found there is a clear link between organizations with more mature customer experience capabilities, and improved business success in areas such as market share, increased customer spend, and pivoting processes over the last six months.


The new report, CX Champions: How CX Leaders who raise their game are driving business success, surveyed more than 1,000 CX managers and leaders in North America, Europe, Asia Pacific and Latin America to better understand their investments in CX. From the research, ESG developed a CX Maturity Scale that segments organizations into three tiers of customer service maturity, based on seven key characteristics that cover how organizations use their support teams, technology and data to drive better performance. ESG then classified

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Workday Global CFO Survey: Finance Digital Transformation is a Key Indicator of Business Agility

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PLEASANTON, Calif., Sep 23, 2020 (GLOBE NEWSWIRE via COMTEX) —
PLEASANTON, Calif., Sept. 23, 2020 (GLOBE NEWSWIRE) — Workday, Inc. (NASDAQ: WDAY), a leader in enterprise cloud applications for finance and human resources, today released its global Chief Financial Officer (CFO) Indicator Survey, “Finance Digital Transformation,” which reveals a direct link between finance digital transformation and agile business practices, better decision-making, and more efficient reporting, planning, and financial operations–all of which organizations will need to thrive in the new COVID-19 normal.

The research, conducted during the period that COVID-19 was declared a pandemic and many companies were forced to rapidly shift to remote work, reveals that while nearly half of CFOs have not completed any digital transformation initiatives in finance, 34 percent expect to prioritize it in one year–during recovery from COVID-19. The study

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