Tag: Customers

Knoxville Black Business Directory helps customers find entrepreneurs to support



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Caring for people’s skin is not easy in a pandemic. 

“It’s been a wild, weird ride,” said Sybil Bailey, a licensed esthetician who founded her company, Afro Mermaid Skincare, in January. 

It’s the fulfillment of a 30-year passion for Bailey, 50. 

So far in year one, she’s focused on surviving. She has faced mandated closures and enacted extra precautions during the pandemic. 

What she and so many entrepreneurs need now is belief and more customers.

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Afro Mermaid Skincare owner Sybil Bailey is photographed at her treatment room located at MBK Wellness Center in Knoxville’s Bearden neighborhood on Wednesday, October 7, 2020. (Photo: Brianna Paciorka/News Sentinel )

“I need my community and my clients to believe in the service that I’m providing and to lift me up by spreading the word,” said Bailey. 

Afro Mermaid Skincare is one of more

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Yelp Will Alert Customers When a Business Is Accused of Racism

Yelp will now place an alert on company pages when that business has been accused of racism, as part of a new plan to combat the discrimination on the app.

Customers who use the business review website or app to look up a business will be shown a warning that says “Business accused of racist behavior.”

Yelp vice president of user operations Noorie Malik wrote in an Oct. 8 blog post that the company’s decision was motivated by a spike in reports of racist behavior from business owners following a wave of anti-racist activism spearheaded by the Black Lives Matter movement.

Also Read: TikTok Creators in Crisis: Is the Culture of the ‘Perfect App’ About to Disappear?

Earlier this year, Yelp introduced a public attention alert feature that warned users if a business’ page was receiving an unusual influx of traffic or negative reviews (an online technique known as review

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An Innovation Strategy For Brands With UHNW Customers

EVP of Marketing and Innovation at VistaJet, luxury fashion marketing expert and professor at the International University of Monaco.

I read daily about upcoming customer trends, led by changes brought by the current pandemic. On the news, in articles, on social media, we keep being told about how we will work remotely, how online shopping is changing and the need for experiences in a socially distanced space and time.

Many of the headlines are based on short-term sales data provided by companies. At best, the insights presented are extracted from online questionnaires commissioned by companies navigating a very fluid environment and trying to adapt day by day.

It is true that successful companies have acted decisively in creating new ideas to move through the crisis. This is allowing them to stay at the top of their market, while most of their competitors are struggling, and they will likely

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T-Mobile Business Customers Happiest in Wireless Four Years Running

What’s the news: For the fourth year in a row, T-Mobile topped the prestigious J.D. Power U.S. Business Wireless Satisfaction Study for businesses of all sizes — large enterprises, small/medium and very small businesses.

Why it matters: All business customers deserve to be as happy as T-Mobile’s business customers.

Who it’s for: Businesses of all sizes — from the 5-worker farm in rural America to the 100,000-employee multinational with people all over the country.

Not one, not two, not three, but FOUR years running. T-Mobile (NASDAQ: TMUS) today announced for four years in a row, businesses of all sizes have ranked the Un-carrier #1 in wireless satisfaction in the annual J.D. Power U.S. Business Wireless Satisfaction Study. T-Mobile also achieved the highest score across large enterprise and small/medium size businesses in ALL six study factors: performance and reliability, customer service, sales representatives and account executives, offerings and promotions, cost of

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Wireless Carriers Achieve Record High Satisfaction with Business Customers During Pandemic, but Challenges Loom on the Horizon, J.D. Power Finds

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J.D. Power 2020 U.S. Business Wireless Satisfaction Study (Graphic: Business Wire)

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J.D. Power 2020 U.S. Business Wireless Satisfaction Study (Graphic: Business Wire)

TROY, Mich.–(BUSINESS WIRE)–Oct 8, 2020–

In March of 2020, as virtually every aspect of routine business was disrupted by the COVID-19 pandemic, one critical piece of technology kept the world connected without interruption or slowdown: the mobile phone. Accordingly, business wireless customers have responded with the highest-ever customer satisfaction scores for wireless carriers in the J.D. Power 2020 U.S. Business Wireless Satisfaction Study, SM released today. However, as deferred billing that amassed under the Keep America Connected pledge comes due, some of these high scores may be compromised.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20201008005020/en/

J.D. Power 2020 U.S. Business Wireless Satisfaction Study (Graphic: Business Wire)

“Wireless has been a lifeline for business customers during the pandemic, and

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Five Ways Coupons Can Help Your Business Attract Loyal Customers

Michael Plummer, Jr. is President/CEO/CTO of Our Town America, the nation’s premier New Mover Marketing franchise.

Advertising your business on a variety of platforms is a great way to tell people about your brand, but data shows that giving a free one-time-use offer remains one of the top ways to attract new customers.

Fall marks the perfect time to evaluate the different deals your business provides to consumers before the hectic holiday season rush begins. In 2019, 92% of consumers used coupons when shopping, according to a Statista survey of 1,000 people.

A coupon can increase foot traffic and pickup/delivery orders for your store, which can lead to higher sales and revenue. Using coupons and free one-time-use offers, such as new mover offers, can help build customer loyalty, raise brand awareness and provide a quick infusion of cash for your business. It allows you to control the special

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Instacart announces Senior Support Service to help older customers do their grocery shopping online

Seniors are getting a little help with their online supermarket sweeps.

Grocery delivery service Instacart announced Wednesday its new Senior Support Service hotline aimed at helping customers over the age of 60 order food more seamlessly — and safely — online during the pandemic. 

Instacart launched a program to make it easier for seniors to shop online. (iStock).

Grandparent-aged consumers can call up Instacart’s Senior Support service number (1-844-981-3433) daily between 8 a.m. and 11 p.m. to get help onboarding their digital grocery store cart. Instacart says the company has recruited more than 60,000 seniors to order grocery delivery in the past month, showing that demand continues to climb during the pandemic.


Instacart’s Senior Support

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Holiday jobs trend toward delivery, helping customers buy online as COVID-19 joblessness persists

The seasonal job market is expected to look different in this year of the coronavirus, as even more holiday shoppers make their purchases online and unemployment remains high.

Companies such as UPS are loading up with package handlers and drivers, and jobs available inside stores are changing as well to serve online customers. Big shopping days like Black Friday could also potentially see smaller crowds as deals start even earlier, meaning retailers might not need to staff up as much as they normally do.

The number of people looking for jobs also is sure to be higher.

In August, the unemployment rate in metro Orlando was 11% compared with 3.1% at the same time last year. In September, Walt Disney Co. notified the state 6,700 Walt Disney World non-union employees were losing their jobs, adding to the tens of thousands of mostly tourism-related jobs lost in the region since the

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In a first, ICICI Bank offers debit card for customers availing Loan Against Security

a store front at day

© Provided by Zee Business

ICICI Bank today became the first Indian bank to introduce a debit card facility for customers availing the Loan Against Securities (LAS) from the Bank. The debit card is available on the Visa platform. It can be used by customers across all domestic merchant establishments to make seamless POS and online transactions like payments on e-commerce portals among others, using their sanctioned LAS amount.

Speaking on the initiative, Sudipta Roy, Head – Unsecured Assets, ICICI Bank said, “This new facility aims to provide greater accessibility to our customers to their sanctioned loan amount and enables them to use it in a frictionless manner to meet their varied needs. Also, the card is another step forward in our endeavor to constantly harness the digital prowess of the bank to provide pioneering new facilities to our customers. We are delighted to be the first bank to implement

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New bike lanes protect Logan Square cyclists but keep customers away, some business owners say

Milwaukee Avenue in Logan Square is now home to the city’s newest public safety initiative for bicyclists: bike lanes protected with plastic curbs and bollards.

The street is one of the most heavily traveled routes in all of Chicago, with nearly 500 accidents in less than five years, according to Ald. Daniel La Spata (1st). Chicago’s traffic safety data shows two-thirds of crashes from 2014 to 2018 on Milwaukee Avenue involved people walking and biking. The $320,000 bike lane expansion project funded by the Chicago Department of Transportation is expected to dramatically lower that number.

“Almost 500 crashes in five years is not sustainable. That’s not healthy, particularly as we see an uptick in increased cycling during this pandemic, an uptick that we want to see stay,” La Spata said Friday afternoon at the unveiling of the enhanced bike lanes.

“That said, it was imperative, not only to restructure our

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