88 Percent of Businesses Rely on Outdated Methods for Order Management According to Study Commissioned by Perficient
Intelligent Fulfillment Drives Customer Service and Boosts Return on Inventory Investment
Perficient, Inc. (Nasdaq: PRFT) (“Perficient”), the leading global digital consultancy transforming the world’s largest enterprises and biggest brands, today released the results of a study evaluating the utilization and benefits of intelligent order management systems (OMS) and automated supply chains among U.S. companies.
For the September 2020 Forrester Opportunity Snapshot study, Get Supply Chain Right: Intelligent Fulfillment Boosts Customer Service and Return on Inventory Investment, Forrester Consulting surveyed more than 200 inventory management decision makers based in the U.S. about their intelligent order management practices and rate of adoption. Many respondents reported having an intelligent fulfillment system in place for managing supply chains and fulfilling orders. In practice, however, the study found that 88 percent of companies rely on at least one manual or rules-based process, which demonstrates a gap between respondents’ perception of intelligent ordering and their established