Tag: Carriers

Wireless Carriers Achieve Record High Satisfaction with Business Customers During Pandemic, but Challenges Loom on the Horizon, J.D. Power Finds

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J.D. Power 2020 U.S. Business Wireless Satisfaction Study (Graphic: Business Wire)

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J.D. Power 2020 U.S. Business Wireless Satisfaction Study (Graphic: Business Wire)

TROY, Mich.–(BUSINESS WIRE)–Oct 8, 2020–

In March of 2020, as virtually every aspect of routine business was disrupted by the COVID-19 pandemic, one critical piece of technology kept the world connected without interruption or slowdown: the mobile phone. Accordingly, business wireless customers have responded with the highest-ever customer satisfaction scores for wireless carriers in the J.D. Power 2020 U.S. Business Wireless Satisfaction Study, SM released today. However, as deferred billing that amassed under the Keep America Connected pledge comes due, some of these high scores may be compromised.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20201008005020/en/

J.D. Power 2020 U.S. Business Wireless Satisfaction Study (Graphic: Business Wire)

“Wireless has been a lifeline for business customers during the pandemic, and

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Telestax Launches the Industry’s First CPaaS Sales Certification Training for Communications Companies, Carriers, and Operators

AUSTIN, Texas, Sept. 9, 2020 /PRNewswire/ — Today, Telestax, a leading global communications platform as a service (CPaaS) enablement and application provider became the first in the industry to deliver a CPaaS Sales Certification Training program specifically developed for communications providers.

Telestax CPaaS Sales Certification

According to a recent report by Synergy Research Group, the CPaaS market is experiencing a 40 percent yearly growth rate, with IDC forecasting a market size of nearly $11 billion by 2022. As communications companies increasingly focus on bringing cloud-based APIs to their enterprise customers, the need for training, knowledge, and best practices has emerged.

“At Telestax, our global partners are heavily skilled at selling voice, SMS, UCaaS, and other telephony products, but oftentimes CPaaS is a new beast,” said Veena Vadgama, VP of Marketing for Telestax. “We custom-designed a CPaaS sales certification program for these international sales teams. Telestax trainers

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