Majority of Small Business Insurance Buyers Would Switch Agencies for Better Online Quoting and Service, Semsee’s Small Business Snapshot Says
NEW YORK, Oct. 6, 2020 /PRNewswire/ — Small business owners are looking for a streamlined digital experience when it comes to buying insurance, and they’re willing to take a stand to get it. A majority—59%—of businesses surveyed said they’d consider switching agencies if another could provide faster quotes for new policies, according to a new survey from Semsee, the leading automated small commercial quoting solution. Similarly, 55% said they’d move their business if another agency had more digital service capabilities, such as online policy changes, billing and claims, reveals Semsee’s Small Business Snapshot, a survey series designed to measure small business owner preferences in insurance. Just one-quarter of respondents said they would not move their business no matter the digital capabilities of the agency.
Business owners also put a high priority on their agents’ ability to provide options for coverage and an open and transparent buying process. More than