If you’re running an online business, it’s absolutely imperative that you don’t overlook customer experience (CX). According to research, 86 percent of customers will pay more for an improved customer experience. Customers don’t want to go to your website only to find it completely unusable. A streamlined design, functional platform, and support infrastructure that answers people’s questions quickly and reliably are all crucial elements of customer experience. They could also all increase your bottom line.
If you’re new to CX, Customer Experience 101 can be a lifesaver. In this online training and certification course, you’ll learn how to create the happiest customers in the world. You’ll review basic CX theories and understand how to implement them immediately.
Starting with the fundamentals, you’ll cover what CX is and why it’s so important; how to create and manage effective CX programs; and how to measure each program’s success. Through