New Billboard Campaign Petitions Business Review Platforms to Stop Allowing Negative Reviews for Third-Party Delivery Issues | News
SAN FRANCISCO, Sept. 23, 2020 /PRNewswire/ — Digital signage and experience platform Raydiant today announced the launch of a new initiative that petitions small business review platforms to stop allowing users to leave negative reviews for issues caused by third-party delivery providers.
The COVID-19 pandemic forced companies of all sizes to adapt their operations to stay in business. Arguably, one of the businesses most affected by the pandemic were restaurants that were forced to close their in-location dining and shift to options such as delivery and curbside pickup.
As part of this shift, many restaurants began using third-party delivery providers such as UberEats, DoorDash, GrubHub, and Postmates. These delivery providers serve as a platform to connect independent delivery drivers to deliver meals to the delivery app customers.
Issues related to the delivery experience, such as order delays and poor driver communication, are outside the control of restaurants. Yet, many