With Americans spending more time at home, online shopping has accelerated at an unprecedented pace, with sales quickly surpassing holiday volume back in April. At CommerceHub, we continue to see a notable uptick in online order volume across the board for our top retailers, and it’s showing no signs of slowing down.
According to CommerceHub’s COVID-19 Shopping & Delivery Trends survey, 69% of consumers said they’d be more willing to subscribe to a delivery service for essential items following the COVID-19 pandemic
The upcoming peak holiday season will not only have to compete with decreased carrier capacity due to the pandemic but also the anticipated influx of mail-in election ballots – all of which could result in a “super peak” holiday nightmare for retailers that aren’t properly prepared. Now is the time for them to implement strategies to ensure they can keep up with demand and protect their customer experience.