Tag: bots

Bots And Businesses Are Like Predators And Prey

If you try to buy items with limited stock online, you might find it impossible. That’s because automated programmes or ‘web robots’ — known simply as ‘bots’ — will checkout before you can even put something in your shopping basket. People who use bots might then sell their ill-gotten gains at vastly-inflated prices.

Bots have been around for years. They’re most famously associated with limited-edition sneakers (trainers) but their use has spread to other highly sought-after items, most recently computer graphics cards. Businesses usually try to block bots because it stops human customers buying their products, but it’s been notoriously difficult to accomplish. Why is it so hard to beat the bots?

The battle between bots and businesses can be explained using a central concept in biology: the Red Queen hypothesis. The idea can describe

Read More

Start Using Facebook Messenger Bots For Your Business

Businesses are continuously evolving, finding new ways to improve customer experiences, and automate business operations, including Chatbots for marketing, transactions, and customer support.

According to the recent research of business analysts, by the end of 2020, 80% of the online businesses will be using Facebook Messenger Bots on their business pages. Businesses are continuously evolving, finding new ways to improve customer experiences, and automate business operations, including Chatbots for marketing, transactions, and customer support. With the help of Artificial Intelligence, Facebook Messenger Bots can handle customers’ queries faster than any human customer representative. These bots can work 24-7 without losing efficiency. With that being said, now let’s have a look at the reason why you should be using messenger Chatbots for your business?

 

Improves Customer Support Services

While conducting a consumer survey, most online shoppers prefer those businesses that are

Read More

Mastercard’s VP of AI talks bots, NLP, and why fintechs need AI for customer service (VB Live)

Presented by DefinedCrowd

Companies like Mastercard are implementing AI strategies that are transforming how customer experience is done. Join this VB Live event for insights on why AI is essential for fintech companies, plus how to implement it, how to make it perfom, and more.

Register here for free.


AI has been around for a long time — it’s only in the last three or four years that people have been paying attention to it in the fintech space, says Dr. Steve Flinter, VP of artificial intelligence and machine learning at Mastercard Labs.

“A huge driver of innovation is that small startups, fintechs, and non-technology corporates are able to get access to this technology that five or 10 years ago would have been locked away in university research labs and the big corporate R&D labs,” Flinter says.

The amount of data now available, and the ability to store and process

Read More