B Ramesh Babu, the new MD & CEO of Karur Vysya Bank (KVB) has innovative ideas, backed by 40 years of banking experience including as deputy MD & COO of SBI, to drive KVB further in the growth trajectory. He is planning a slew of measures such as co-lending, widening of business correspondents’ role and centralisation of branch-level routine operations aimed at better engagement with the customers. In an exclusive interview with FE’s Sajan C Kumar, he shares his views about the century- old private sector lender and the way forward. Excerpts:
Now that moratorium period has ended, what is the feedback from the bank’s borrowers?
Close to 37% customers had opted for moratorium and now with the lifting of it, people have started